AutoPay cycles can be canceled by the agency or the payer. 

Payer Instructions

For a payer to cancel AutoPay, they can:

1. Visit the agency's payment page 

2. Click "Sign In" 

3. Enter their login credentials

4. Once logged in, the payment page will return the payer to the "Make a Payment" screen 

5. Select "Scheduled Payments"

6. The payer's AutoPay cycles will be displayed with a "Cancel" option next to each one

Agency Instructions

For an agency staff member to cancel AutoPay, they can:

1. Login to their ePayPolicy dashboard at https://app.epaypolicy.com/

2. Navigate to the Scheduled tab on the right side menu of the dashboard 

3. Select the AutoPay cycle 

4. Click "Cancel"