A chargeback is a card transaction reversed by the cardholder's bank after disputing a charge. 

ePayPolicy has created this guide to answer common questions and provide you with the process.

If you still have questions or prefer to get help directly from an agent, our team can be reached during normal business hours, Monday through Friday 8AM-5PM CST, via the "Let's Chat" feature on the bottom right corner of our website.

If you would prefer to speak to someone via a phone call, during normal business hours, contact our Customer Support team at 844-372-9300.