We understand that life happens and there may be a time when your mobile device is lost, stolen or erased, for these reasons when you registered for Multi-Factor Authentication (MFA) you were provided a Recovery Code and encouraged to save this in an offline location.

How to Reset MFA with a Recovery Code

1. Log into the ePay Dashboard at https://app.epaypolicy.com/

2. Select the Recovery Code option

3. Retrieve the Recovery Code from your offline location

4. Enter the Recovery Code 

5. Re-enroll in Multi-Factor Authentication

How to Reset MFA without a Recovery Code

If you do not have your Recovery Code or you are unable to reset your MFA with the above steps, an Admin Account User(s) must contact ePayPolicy support, at 844-372-9300, for assistance.