Registering Multi-Factor Authentication (MFA)

Written by Kay Depper

Last published at: May 6th, 2024

MFA, or Multi-Factor Authentication, is a security measure that requires users to provide two or more authentication factors to access a system or application.

MFA is crucial for enhancing security because it adds an extra layer of protection beyond just a password. 

When you login to your ePayPolicyPolicy dashboard at https://app.epaypolicy.com/, you will be redirected to your My Profile page to register for MFA.


How to Setup MFA Authentication Application

Before you get started, download a MFA Authenticator Application on your mobile device.

Decision Tree
Most common authenticator applications used by our clients. 
(Click the button to view an image of the application.)

  • Google 
  • Microsoft 
  • Twilio
  • Add Button

1. From your Profile, click Setup 

2. Follow the instructions on your MFA Authenticator Application to scan the QR code


Keep in Mind

Follow the steps provided through the mobile authentication application to scan the QR code displayed on your screen. 


Please note, the QR code must be scanned through an authentication application and not a standard QR reader (such as your phone camera).


Decision Tree
Most common authenticator applications QR code screens. 
(Click the button to view an image of the application.)
  • Google 
  • Microsoft 
  • Twilio
  • Add Button

3. Enter the verification code provided on your MFA Authenticator Application 

4. Click Verify

5. A green banner will appear to indicate that the authentication was successful

Keep in Mind

The Recovery Code displayed should be saved in an offline location in the event you are unable to use your mobile device. 

6. Click Sign Out

7. Sign back into your dashboard with your login credentials and follow the steps on your MFA application

Tip

ePayPolicy recommends that you set up the Authentication Application and register your phone number, this will allow two options to authenticate your account.


To set up your phone number, navigate to your My Profile page and follow the steps for the Text Message option.




Was this article helpful?